Return of goods
Orientation and information
Dear Customers,
We are constantly working to ensure that you are satisfied with our deliveries. Nevertheless, in the unlikely event that you need to return a product to us, we wish to make the process as uncomplicated as possible for you and ensure that any returned goods are processed quickly.
We ask you to enclose accompanying documents for the processing of your return. A returns slip is available for download below. Copies of delivery bills or order confirmations can also be enclosed instead of the return slip. Please divide returns of goods from several deliveries so that they can be assigned to the respective original delivery.
We pick up goods for you
Should the goods you ordered display a supplier error, we will be happy to collect them from your premises. Please arrange the collection by sending an e-mail to returns@l-shop-team.de or calling us at +49 2303 9019-0. If you wish to send the goods back to us, we would please ask you not to send the package without postage paid, as we do not accept unpaid shipments. Postage costs (regular shipping by postal or parcel service) will be reimbursed to you once the return has been processed.
If the return is not due to a supplier error, please include a return slip with the returned products. In this case, you will be credited with the goods value minus a 25% handling charge, subject to a minimum deduction of 5.00 EUR for each original order, once the return has been processed (GTC, §11). In this case, shipping costs will not be reimbursed. In this case, you also have the option of having goods collected by us. The costs incurred will be charged to you.
